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Privacy Policy

Last updated: August 2026

Royal Chimney and Fireplace ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you request a quote, book an appointment, or contact us through our website, we may collect:

• Your name, phone number, and email address
• Your service address or city
• Details about the service you're requesting
• Any information you choose to include in messages to us

How We Use Your Information

• To schedule, confirm, and follow up on appointments
• To respond to inquiries and provide customer support
• To send appointment reminders and service-related updates

SMS / Text Messaging

If you provide your phone number, you may receive text messages from Royal Chimney and Fireplace related to scheduling, confirming, or following up on your appointment. Message frequency varies. Message and data rates may apply.

• You can reply STOP at any time to opt out of text messages.
• You can reply HELP for assistance.
• Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes.

How We Protect Your Information

We do not sell your personal information. We only share it with service providers who help us operate our business (such as our booking and communications tools), and only as needed to provide our services to you.

Your Choices

You may contact us at any time to ask what information we have about you, request a correction, or ask us to delete it, subject to any recordkeeping we're required to keep for business or legal reasons.

Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

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